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This document outlines the key policies, expectations, and guidelines for the 1:1 Coaching program. It is designed to clearly explain how the coaching works so you can begin with confidence.

Program Overview

·       Live 1:1 coaching sessions focused on pronunciation, fluency, and clear communication

·       Sessions are delivered online

·       Coaching access period: 120 days from the start date

Scheduling & Access

·       Coaching sessions are booked in advance using the appointment booking system

·       Sessions are subject to availability

·       Students are responsible for scheduling and attending sessions within the 120-day access period

·       Unused sessions do not roll over beyond the access period

·       All sessions are scheduled in Central Time (U.S.) unless otherwise noted

Cancellation & Rescheduling Policy

·       Sessions may be cancelled or rescheduled with at least 24 hours’ notice

·       Cancellations made with less than 24 hours’ notice may be counted as a used session

·       Missed sessions (no-shows) are considered used and cannot be rescheduled

·       Repeated late cancellations may result in limited booking access

Refund Policy

·       Due to the personalized nature of 1:1 coaching, all sales are final

·       No refunds are provided for used or unused sessions

·       No refunds are available once coaching access has begun

Technology Requirements

·       Students are responsible for having a stable internet connection, working audio, and video (when applicable)

·       Sessions missed or disrupted due to technical issues on the student’s side may be considered used

·       It is recommended to test your technology before each session

Session Recordings

·       Coaching sessions may be recorded upon request

·       Recordings are provided for personal review only

·       Recordings may not be shared, distributed, or published

·       Not all sessions are automatically recorded

Communication Between Sessions

·       Students have access to a private chat feature for coaching-related questions between sessions

·       Chat support is intended for clarification and guidance, not full coaching sessions

·       Messages are typically answered within 1–2 business days

Coaching Expectations

·       Coaching is interactive and requires active participation

·       Consistent practice outside of sessions is essential for progress

·       Results vary by individual and are not guaranteed

·       Coaching is educational and does not replace speech therapy or medical services

Code of Conduct

·       Respectful communication is expected at all times

·       Harassment, abusive language, or inappropriate behavior will not be tolerated

·       Coaching access may be terminated without refund if conduct guidelines are violated

Contact Information

For questions related to coaching, scheduling, or access:

Email: [email protected]

Acknowledgment
By purchasing or participating in 1:1 coaching, you acknowledge that you have read, understood, and agree to these policies.

ESL Speech Connect • [email protected]